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African Economy
Osun Microfinance Banks gear up for digital revolution, train staff
microfinance banks across
In a bold move to future-proof their operations, microfinance banks across Osun State launched an intensive training programme aimed at equipping staff with essential skills for modern banking and superior customer service delivery.
The training, organized by the Osun State chapter of the National Association of Microfinance Banks, on Thursday in Osogbo brought together banking professionals to explore evolving trends in digital finance and customer engagement.
Charles Abiodun Adedayo, Chairman of the Association emphasized the urgent need for microfinance banks to adapt to a rapidly changing financial landscape dominated by digital technologies.
“Banking today is fast-paced and driven by innovation. For us to stay relevant and competitive, our staff must be digitally equipped and trained to deliver exceptional customer service,” Adedayo said.
He described the training as a “long-awaited game-changer” tailored for junior officers, who play a crucial role in front-end banking operations. He praised the participants’ engagement and called for management practices that encourage inclusiveness and idea-sharing among all staff levels.
“We want a workplace where junior officers don’t just follow instructions, but contribute ideas. Inclusive management leads to better results and growth,” he added.
Yinusa Musiliu, Managing Director of a Legend Microfinance bank and Chairman of the Training Committee, stressed the long-term value of consistent staff development, noting that regular training translates into measurable improvements in service delivery and business sustainability.
“With regular and relevant training, staff become more valuable and the institution becomes more resilient,” he said.
The technical session, led by Kazeem Adekola, Principal Partner at Kazeem Adekola & Co Chartered Accountants, focused on digital banking tools such as mobile apps, internet banking, agency banking, POS terminals, and ATM services.
“Digital platforms are no longer optional; they are necessary for survival and growth. Microfinance banks can significantly boost their income and asset base by leveraging these tools—just look at what Moniepoint has achieved using POS services alone,” Adekola noted.
He encouraged banks to begin adopting digital solutions, even at a small scale, to unlock new revenue streams and meet evolving customer demands.
Speaking with some of the participants, they expressed optimism about the training whilst emphasising that the training will improve their interactions with customers and widen Thier knowledge on digital banking.
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